Unhelpfully Useful

What capable leaders can miss

Unhelpfully Useful

What capable leaders can miss

Capable leaders are often the people organisations rely on to make difficult things work. That capability is valuable, but it can also narrow the question before we realise there was a wider one available.

This edition of Moments that Matter looks at the point where usefulness starts to work against us: when we move so quickly into solving that we fail to examine what we have already accepted. It explores how curiosity can reopen possibility, and why Cognitive Independence matters well beyond our relationship with AI.

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There’s a particular kind of senior leader organisations come to rely on. Give them something difficult and they find a way through. Tighten the budget, leave a role unfilled, bring a deadline forward, add another expectation and somehow the work still gets done.

I know the type because I recognise the instinct.

Someone says, “We need to make this work,” and my mind is already moving to how. What can shift? What can be sequenced differently? Where is there capacity we’ve not yet found? It’s a useful instinct and, over a career, often a rewarded one.

But it can also narrow the question before we realise there was another, wider one available.

Imagine a senior leader working through next year’s operating plan. Their budget is tighter, a couple of vacancies will remain unfilled, yet the expectations for their area have changed very little. An improvement programme is expected to release capacity and some of those savings are already assumed in the numbers, even though the work that will produce them is not yet complete.

They understand why. They’ve been part of the conversation. There is no villain here, and no obviously foolish decision to push back against.

So they get to work.

They change the sequence of projects, reallocate responsibilities, look for work that can be automated and use AI to test the plan for efficiencies they may have missed. Some of that helps. The plan gets better.

The same people still appear in several critical places at once, including in the work that is supposed to create the future capacity everyone is counting on, but that simply becomes another problem to solve.

What they do not notice is that they have moved very quickly from understanding the constraint to accepting the assignment to meet them.

The question they are answering is: How do I make this work?

They’ve spent considerably less time with another one: What have I taken as already decided?

And that distinction is important, because it goes to the heart of what I mean by Cognitive Independence.

I don’t mean independence from other people, from organisations, or from AI - none of us thinks or acts in isolation. I mean remaining sufficiently involved in our own movement that we are aware of what is happening, recognise where genuine choice exists, author a direction on purpose and stay connected to what happens next.

In ACIA, the model I use to make that movement visible, there is a gateway between Awareness and Choice that I call Possibility. It is the point at which the field opens enough for alternatives to become genuinely available. When that gateway narrows, we can make many intelligent decisions inside a frame we have never examined. Curiosity is what helps open it.

For our leader, curiosity does not mean becoming difficult for the sake of it, nor assuming that every constraint is negotiable. The budget may well be fixed. The vacancies may genuinely remain unfilled. The deadline may not move.

But perhaps the commitment has more room in it than they first assumed.

Perhaps working through the detail leads them back to the team with a different sequence, a clearer trade-off, or a recommendation that one part of the plan cannot responsibly be committed to until the expected capacity benefit has actually materialised.

That is still making it work.

But it’s a more authored version of what “work” means.

This is where I think Cognitive Independence really matters, and beyond our work with AI. AI may help us solve the problem in front of us brilliantly, but it cannot decide for us whether we have accepted the right problem in the first place.

And neither, for that matter, can our reputation for being the person who always finds a way.

Sometimes the most valuable move is not another answer.

It is becoming curious about the question we have already agreed to solve.

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