At What Cost?

The price of discernment in conversations that matter

At What Cost?

The price of discernment in conversations that matter

Speaking up about something that needs attention can change how we're seen. Questions intended to improve collective judgement can be interpreted as resistance or a lack of commitment.

This edition of Moments that Matter explores the personal and collective costs of discernment, and what happens when a leadership team becomes more concerned with the person raising an issue than with the issue itself.

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There’s a version of ‘Do you want to be right or happy?’ that plays out in leadership teams.

I’ve been in situations where I’ve raised something I believed genuinely needed attention and found that doing so changed how I was seen. I was no longer quite ‘on side’, and questions I thought would contribute to the quality of our thinking were seen as slowing progress.

That’s difficult when you care about the people involved and are committed to what’s trying to be achieved. It can also change the conversation in ways that aren’t immediately obvious.

The thing is, once a leadership team has agreed on a direction, a lot of energy goes into making it happen. Resources have been committed, promises made and reputations put behind decisions. Raising questions about that direction can be experienced as resistance, even when it comes from someone deeply committed to the outcome.

I’ve noticed how easily the conversation can move from examining what someone has raised to questioning whether they should have raised it at all. Are they being constructive? Are they sufficiently committed? Why are they slowing things down when everyone else is trying to move forward? Even when unspoken, these questions can occupy so much attention that the original observation receives very little.

Of course, seeing something others may not have doesn’t automatically make us right. I’ve learned to be wary of the satisfaction that can come from believing we’re the only person prepared to acknowledge what’s happening. Our interpretations are shaped by where we stand, and discernment requires examining our own reading with the same rigour we ask of others. Sometimes we’re mistaken, there is information we haven’t seen or considered, or the original decision still holds up.

Which is precisely why the quality of the conversation in this moment matters so much.

A leadership team needs collective discernment to recognise what deserves attention, including what is happening within its own conversation. Are we examining the observation and testing what it might mean, or have we become occupied with defending the direction and assessing the commitment of the person who questioned it? A perfectly reasonable discussion about alignment and progress can leave whether the current direction still makes sense, largely untouched.

This is where Cognitive Independence becomes a collective leadership capacity. We need leaders capable of perceiving clearly, exercising agency and remaining accountable for their judgements, but we also need leadership groups that can encounter independent perspectives, examine the differences between them and allow what emerges to inform their collective judgement.

A leadership group can be full of capable, independently minded people and still struggle to think well together. The quality of its collective thinking depends partly on whether people are willing and able to question what has become settled, including the assumptions and relationships shaping the conversation itself.

I’ve found that an experienced external person can be valuable here. Someone who isn’t caught up in the history of who supported which decision, or the unspoken expectations about what it means to be ‘on side’, can sometimes notice what the group has stopped noticing. They may recognise that an observation has been recast as a problem with the person who offered it, or that a discussion about commitment has displaced a more important question about what is actually going on.

Let’s be clear, being external doesn’t automatically make someone objective or correct. Their value can lie in helping the group recognise where its attention has gone and examine whether that is where it needs to be. Finding the right conversation sometimes requires noticing that we’ve moved away from it and being willing to return to something uncomfortable or unresolved.

When leadership groups struggle to exercise that collective discernment, people learn which observations are welcome, which questions are better raised privately, and which are probably safer to leave alone. Some of that reflects sensible judgement about timing and relationships, but when the calculation becomes habitual, it begins to shape what the group has access to.

‘At what cost?’ is an interesting question to hold in this moment.

I understand the calculations people make about whether to speak. But there is a collective cost when those calculations begin determining which conversations are possible.

The right conversation — the one that serves the work in the room — requires the leadership group to examine its own part in what has become difficult to say, as well as the specific concern being raised.

This is the real work of discernment.

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